WHAT WE OFFER

Helpdesk

On-Site Support

  Customer Service Team Available 24 x 7 x 365

  Flexible Options for Business Hour Help Desk Services

  Service Level Agreements Ensure High Quality

  Ability to Classify Importance of Problem

  97% of all request resolved remotely

  Support all mainstream applications

  Updates applied to third party software packages - coordination with vendors

  Customer Service Team Available 24 x 7 x 365

  Weekly On-Site Customer Service Technician

  New computer/printer acquisition, configuration and installation

  Complete management and oversight of entire information technology environment



Desktops, Laptops, Printers & PDAs

Security & Communications Management

  Standardization of all operating system versions and on-site applications

  Automated install of hot fixes, security updates and service packs

  Updates to 3rd party software vendors applications

  Automated virus scanning for all desktops, laptops, servers and gateways

  Dual scanning technology for email attachments

  Spam filtering integrated into Outlook

  Malware and rouge application protection

  Dedicated VPN connection to data center

  Automated updates for routers, switches and firewalls

  Compliant with SEC, NASD, HIPAA and Sarbanes Oxley Regulations

  Security perimeters protecting entrance zones

 

Data Management and & Disaster Recovery

IP Phones

  Daily file replication

  Tape backups performed daily stored off site in highly secure facility

  Data restores

  Flexible storage ranges for email, documents, databases and applications

  Specialize in Cisco IP PBX system deployment

  Management & Support for IP Phones

  System maintenance / moves, adds and changes

 

Global Application Deployment

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Data Center Environment & Monitoring

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  Microsoft Windows 2003/2008 Server

  Microsoft Exchange 2003/2008 Group Collaboration Suite

  Microsoft SQL Database

  Microsoft Sharepoint

  Web Content Filtering

  Fax delivery into Microsoft Outlook

  Blackberry, Treo & MS Mobile PDA Integration

  Remote Access / Home & Traveling Employees

  Web Site Hosting

  Co-location available in our NJ datacenter

  Advanced monitoring and alerting features and capabilities

  Datacenter management including operating support